Technical Account Manager

Solid experience in enterprise level client-facing work. Experience with supporting APIs and explaining API concepts. Experience in web or mobile application concepts. Adept client relationship manager capable of engaging in business and technical conversations. Strong product sense and problem-solving skills. Ability to lead complex integration conversations consultatively. Technical troubleshooting skills and comfortable interfacing with technical teams. Operationally savvy mindset. Strong written and verbal communication skills. Experience within the payment industry is desired but not required.

Develop strategic technical and operational relationships with key client stakeholders. Drive high-quality incorporation of Trustly within merchant and partner operations. Identify and drive new feature requests with Product teams. Engage with merchants to overcome technical blockers and increase adoption. Identify and present new services. Lead quarterly operational summits. Plan for Partner events and launches. Act as the point of escalation for technical and operational issues. Provide technical support and consulting on post-integration issues. Identify irregularities in Trustly product functionality through monitoring.