Customer Success Engineer
Company:Resend
Location:Europe, Brazil, Brazilian Time Zones, European Time Zones
Languages:English
Seniority level:Middle, 3-5 years
Experience:3-5 years
Skills:
RESTful APIsProblem SolvingDebuggingTroubleshootingTechnical supportCustomer support
Requirements:
3-5 years of technical support or success experience Can handle and perform under customer pressure Experience improving email deliverability
Responsibilities:
Be the front-line of customer requests Debug, report, and sometimes fix bugs and regressions Advocate for customer needs to the greater Resend team Iterate internal workflows to improve resolution speed and efficacy Proactively build relationships and identify potential papercuts for customers Create documentation that answers customer questions or showcases solutions
