Learning and Development Manager

Minimum 5 years of experience developing, implementing, and scaling virtual training programs Experience in healthcare, digital health, or adjacent industries strongly preferred Experience working within the product vertical of a startup is a huge plus Experience with and knowledge of the healthcare sector and the particular needs of healthcare employees around training and education Experience developing quality feedback assessments, developing feedback loops, and operationalizing continuous change Experience with cross-functional team leadership and the ability to persuade, motivate, and influence Ability to translate clinical and operational information into a compelling educational experience Background as a licensed clinician is a plus Ability to build from scratch, manage multiple priorities, adapt quickly to evolving organizational needs, and effectively work autonomously

Lead the end-to-end development of Solace’s training for a rapidly scaling advocacy service Evaluate technology and support required to optimally deliver initial training Develop continuous feedback loops with clinical SMEs to identify and address advocate pain points Engage in continuous quality improvement by collecting and analyzing advocate feedback Partner with clinical, product, recruiting, and data teams to understand training's impact on advocate retention Develop a longitudinal educational program for tenured advocates