Client Success & Operations Manager

Posted 2 months agoViewed

4500 - 5500 USD per month

United StatesFull-TimeDigital Marketing

Company:Tharp Ventures

Location:United States, EST, CST

Languages:English

Seniority level:Manager, 2-5 years

Experience:2-5 years

Skills:

Project ManagementBusiness IntelligenceData AnalysisFigmaGoogle AnalyticsJiraProduct OperationsOperations ManagementBusiness OperationsAgile methodologiesDocumentationAttention to detailOrganizational skillsAccount ManagementClient relationship managementProcess improvementCRM

Requirements:

2-5 years minimum experience at a digital marketing agency. Fluent in performance marketing language (CTR, CPA, ROAS, CAC, MER, etc.). Obsessively organized. Ahead of the curve on AI-system build out (e.g., N8N -> Airtable). Calm under pressure and diplomatic with clients. Enjoys building systems that make creative teams shine.

Responsibilities:

Serve as the main point of contact for clients. Run client calls and recap next steps. Oversee ClickUp boards and task timelines. Manage workflow handoffs between departments. QA deliverables before client delivery. Audit workflows and build SOPs. Identify inefficiencies and create automations. Contribute to building the "Marketing Operating System".