Senior Manager, Client Operations
Company:PartnerCentric, Inc.
Location:U.S.
Languages:English
Seniority level:Senior, 5-7 years
Experience:5-7 years
Skills:
Project ManagementBusiness IntelligenceData AnalysisPeople ManagementCross-functional Team LeadershipOperations ManagementMicrosoft ExcelCommunication SkillsAnalytical SkillsCollaborationAttention to detailOrganizational skillsTime ManagementReportingProcess improvement
Requirements:
5–7 years of experience in operations, project management, or chief of staff roles. Agency experience required (marketing services, digital media, affiliate, or related professional services environment). Proven experience in utilization reporting and efficiency optimization. Strong organizational and process improvement skills. Proficiency with project management platforms (Asana) and goal-tracking systems (Metronome). Experience with reporting tools. Exceptional written and verbal communication skills. Demonstrated ability to coordinate cross-functional initiatives. Experience creating and managing cross-functional calendars. Event and conference planning experience preferred.
Responsibilities:
Maintain and update Metronome metrics and organizational goals. Ensure Asana project management templates and SOPs are accurate. Track and manage utilization reporting. Implement systems and processes to improve efficiency and accountability. Manage QBR and account plan tracking. Coordinate training initiatives with the Talent Team. Own KPI, churn, revenue, and utilization reporting. Generate insights with the Business Intelligence and AI Specialist. Draft, send, and file contracts and addendums. Create and manage a Client Services calendar. Coordinate logistics for conferences and client engagement events. Provide operational support to the VP of Client Services and Director of Partnership Development.
