Software Implementation Consultant - US Remote

Ability to quickly learn the Lightning Bolt product and apply knowledge with clients Troubleshooting, analytical, and problem solving skills Demonstrated, strong interpersonal skills and the ability to establish and maintain relationships Ability to quickly think through novel challenges, juggle multiple tasks in high-pressure situations, and drive process change Strong work ethic 1+ years experience in a software implementation role Bonus: experience with SQL or other relational databases Willing to participate in a 24/7 on-call rotation

Develop and maintain product expertise and a deep understanding of clients and their workflows Onboard and train new clients through remote and onsite delivery, analyzing scheduling requirements and configuring software Provide continued support for clients regarding configuration issues and advise on corrective steps Build trusting relationships and ensure clients maximize the value of their investment Identify, develop, and share best practices Serve as the voice of the client and an advocate for end users Collaborate with internal teams to deliver solutions meeting client needs