Manage and track technology projects (e.g., CRM improvements, automation updates, integrations, system rollouts). Work with developers and operations leaders to clarify requirements, timelines, and deliverables. Provide proactive updates and flag potential blockers to stakeholders. Maintain organized documentation and project tracking in Airtable or Asana. Test new system workflows to ensure flawless functionality. Identify opportunities to improve internal tools and processes. Support integration and rollout of new platforms (HubSpot, Airtable, Google Workspace, JustCall, etc.). Coordinate testing, adoption, and training efforts across departments. Maintain data integrity and ensure documentation standards are consistently upheld.