Retention Strategist

At least 2 years of hands-on experience in email and SMS marketing (campaigns, automations, segmentation, optimization) A minimum of 2 years of experience in retention marketing (driving predictable revenue, customer lifetime value) Fluent in English with persuasive communication and presentation skills Strong data analysis skills, familiarity with Google Sheets Critical thinking ability with structured and logical problem-solving approaches Passionate about e-commerce and eager to contribute to a high-performing team Highly motivated and hardworking with a desire to learn and grow Thrives in environments with direct results, full accountability, and autonomy Naturally curious and an autodidact Openness to offer and embrace feedback Demonstrates resourcefulness and independently refines skills Thrives in a self-managed environment Embodies unimpeachable character (honest, self-aware) Demonstrates competitive greatness and determination to get things done Adapts to changing circumstances

Oversee profitable growth of retention channels (email, SMS, direct mail, etc.) Write briefs for team execution Complete accurate reports by checking multiple data points Analyze metrics and KPIs to measure effectiveness and recommend improvements Collaborate with design and content teams to create engaging email content Ensure timely delivery of deliverables Stay updated with industry trends and best practices in retention marketing Consult clients and solve business problems beyond the email platform Prioritize relational equity with team and clients