Product Support Representative, Tier 2
Company:Dialpad
Location:Philippines
Languages:English
Seniority level:Middle, 6+ years
Experience:6+ years
Skills:
DebuggingTroubleshootingTechnical supportCustomer support
Requirements:
Minimum of 6 years in Customer Support (technical field experience preferred). Ability to troubleshoot complex technical issues. Ability to tailor communication style to varying technical understanding. Manage multiple cases and communication channels. Willingness and excitement to learn the product and teach others. Effective communication skills across internal teams.
Responsibilities:
Own and manage escalated customer issue reports. Partner with Engineering, Product Management, and Support Leadership to resolve complex issues. Become an expert in the product. Replicate and document reported issues/workflows. Provide coaching to the Support Development team.
