Helpdesk Tier 2
Company:Ibex Staffing Solutions
Location:Angeles City, Pampanga, PH, EST
Languages:English
Seniority level:Junior, 1-2 years
Experience:1-2 years
Skills:
Microsoft Active DirectoryJiraNetworkingTroubleshootingTechnical support
Requirements:
1-2 years of experience in technical support or desktop support Solid understanding of Windows OS, Office 365, Active Directory, and remote desktop tools Basic networking knowledge (IP/DNS/DHCP/VPN) Familiarity with ticketing systems (e.g., ConnectWise, Zendesk, ServiceNow) Strong communication skills CompTIA A+ or Network+ certifications preferred
Responsibilities:
Respond to and resolve escalated technical issues Troubleshoot network connectivity, Active Directory, VPNs, and Office 365 Provide hands-on remote support for workstation imaging and deployment Collaborate with Tier 3 and engineering teams Document technical solutions and contribute to the knowledge base Assist with onboarding/offboarding and device provisioning Identify recurring problems and recommend proactive solutions
