Helpdesk Tier 1

1+ year of hands-on IT support experience. Calm, positive attitude under pressure with strong customer service skills. Excellent troubleshooting and problem-solving abilities. Eagerness to learn and stay current with tech trends. Proven ability to work in fast-paced environments and manage multiple tasks. Strong communication skills - can explain tech to non-tech users. Experience with ticketing systems (e.g., ConnectWise, Zendesk) is a plus. Certifications (CompTIA A+, Microsoft 365, Network+, CCNA) are highly valued. Team player with a collaborative and detail-oriented mindset.

Provide accurate, user-friendly technical support for end user issues via remote tools. Manage Active Directory tasks (user accounts, permissions, group policies). Troubleshoot issues with printers, email, and business applications. Support onboarding/offboarding by setting up or deactivating user accounts and devices. Build and configure workstations/laptops to company standards. Resolve software and system issues efficiently across various platforms. Meet daily productivity goals and maintain high user satisfaction. Stay up to date with emerging technologies to improve support delivery. Travel onsite only when necessary to complete tasks not possible remotely. Perform additional tasks aligned with team and company goals.