Director, Delivery and Strategy

Posted 2 months agoViewed

160000 - 220000 USD per year

United StatesFull-TimeAI/ML

Company:HumanSignal

Location:United States, EST, PST

Languages:English

Seniority level:Director, 10+ years

Experience:10+ years

Skills:

LeadershipProject ManagementBusiness DevelopmentData AnalysisPeople ManagementCross-functional Team LeadershipOperations ManagementStrategyBusiness OperationsProblem SolvingCustomer SuccessAccount ManagementClient relationship managementRelationship managementProcess improvement

Requirements:

10+ years of experience in operations, delivery, strategy, or customer-facing roles, ideally in data services, AI/ML, professional services, or tech-enabled businesses Proven track record leading cross-functional teams and owning business outcomes Experience building and scaling operations Deep customer focus with a history of managing complex, high-touch relationships Strong operational rigor Ability to move fluidly between strategy and execution Data-driven mindset with comfort using analytics tools SQL or Python experience is a strong plus Exceptional problem-solving skills Track record of delivering exceptional results under pressure

Responsibilities:

Own end-to-end customer relationships Build and scale data creation labs Lead delivery operations across all customer offerings Drive revenue and growth Build and manage cross-functional teams Design and operationalize high-throughput, high-quality workflows Partner closely with Product, Engineering, and Sales Define and own key metrics Solve complex operational and strategic challenges Operate with urgency and clarity