Automation Support Specialist

Prior experience in an operational or technical support role preferred. Experience collaborating across departments in a fast-paced environment. Proven ability to manage multiple priorities while maintaining accuracy and quality. Proficiency in productivity and collaboration tools such as Notion, Google Sheets, Trello, or equivalent platforms. Familiarity with automation tools like Activepieces, Make, n8n, or Zapier. Strong analytical mindset with the ability to troubleshoot and identify process improvements. Knowledge of SQL, Python, or API integrations is a plus.

Manage, prioritize, and track operational and technical tasks. Provide first-line technical support and troubleshoot reported issues. Monitor, maintain, and optimize automation workflows using tools such as Activepieces, Make, and n8n. Collaborate with internal teams to ensure timely task completion and process alignment. Build, maintain, and update reports and dashboards to track performance and progress. Support customer onboarding and ensure smooth delivery operations. Maintain internal documentation, SOPs, and process updates for continuous improvement.