NOC Graduate Programme (Mexico)

Experience or interest in Computer Networking/IoT Strong customer-focus, interpersonal, and communication skills. Excellent listening and questioning skills. A drive for problem solving. Comprehension of problems and requirements. Independence to work remotely efficiently. Ambition to learn the ropes of the role and grow with the company. Multi tasker qualities. Understanding of general web technologies such as API, webhooks and how the internet works. Confidence with technology and the Internet. A natural curiosity and experience in applying technology in your life. Eagerness to use AI tools to help increase knowledge, efficiency and effectiveness.

Communicate effectively with international customers in English through calls, emails and chats. Investigate call behavior by analyzing SIP and RTP traffic with Wireshark and internal tools. Replicate API issues reported by customers using Postman. Gain familiarity with Telnyx’s product suite to assist customers with configuration and setup. Improve customer self-service through better processes and documentation. Troubleshoot customer and vendor concerns quickly and efficiently. Liaise with technical peers for resolution of escalated cases. Use AI tools to automate tasks and find solutions faster.