Sales Operations Specialist

Bachelor’s degree or above in Biology, Data Analytics, Software Engineering, or a related field. Minimum 2-3 years of experience in CRM operations (e.g., Microsoft Dynamics 365, Salesforce) or a similar sales operations role. Strong business analytics skills. Bilingual in English and Mandarin (preferred). Prior field experience in sales as a representative or front-line manager is preferred.

Develop and track key performance metrics for sales team productivity. Prepare and deliver regular reports on sales performance and insights. Create and manage dashboards for commercial team decision-making. Oversee CRM system for local business needs and data accuracy. Troubleshoot CRM system issues and identify enhancement opportunities. Provide training on sales tools like the CRM system. Handle specific projects and tasks as assigned.