Client Retention Specialist (Remote)

Experience in Retention, Sales, or Collections High school diploma or equivalent Ability to work in a fast-paced environment with high call volumes Resilience and ability to remain calm under pressure Demonstrated ability to negotiate and deescalate client issues Proficiency with a Client Relationship Management system (CRM) Strong customer focus and adaptability Strong verbal and written communication skills Active listening skills Ability to multi-task, set priorities, and manage time effectively Willingness to adapt to a changing environment

Educate clients about the financial hardship debt program. Empathize with and deescalate upset clients. Navigate and maintain records in the CRM system. Analyze client financial situations to determine debt-free options. Develop customized solutions to retain clients in the program. Meet retention targets and earn commissions. Provide best-in-class customer service.