Medical Virtual Assistant | PHRN

Excellent verbal and written English communication skills. Must be a registered nurse. 1-2 years of experience in a medical-related background. Familiarity with medical terminologies. Intermediate skills with Google Workspace and/or Microsoft Office. Strong attention to detail. Highly organized. Computer savvy. Open to working night shifts.

Manage inbound and outbound calls to patients, providers, and insurance companies for inquiries, appointments, and data verification. Maintain patient medical history by navigating Electronic Medical Records (EMRs). Verify healthcare insurance coverage and eligibility. Provide administrative support including data entry, appointment scheduling, email management, record management, and time-keeping. Handle health promotion, explanation of care plans, admissions, new patient intake, and front-desk triage. Act as a primary liaison between patients and providers. Comply with HIPAA policy.