Senior Observability Architect | Sweden | Remote

Bachelor’s degree in Computer Science, Information Technology, Math or a related field (or equivalent experience). Experience deploying and operating Kubernetes. 5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role within the technology industry. Strong understanding of observability solutions. Proven ability to manage multiple clients and projects simultaneously. Excellent problem-solving and analytical skills. Outstanding communication and interpersonal skills. Experience with relevant tools and technologies, e.g., CRM software, ticketing systems. Ability to travel as needed to meet with clients (up to 25%). 5+ years of technical sales, TAM or other post sales technical experience, ideally with open source technologies, or in the observability space. Great at connecting product usage to value (ROI). Great at managing customer lifecycle. Creative in solving customer adoption challenges. Can proactively assist customers with technical issues and root cause analysis. Identify and provide timely workarounds and solutions. Observability expertise, preferably architect level. First class written and oral communication skills.

Serve as the primary technical point of contact for a portfolio of Grafana customers. Design the observability maturity journey of customers and assist them on that path. Provide expert-level troubleshooting and guidance to drive adoption. Conduct regular technical reviews and health checks to ensure client success. Advise clients on best practices and strategies for leveraging our technology. Collaborate with clients to develop and execute technical roadmaps. Identify opportunities for clients to optimize cost and expand use of solutions. Develop and maintain strong, long-term relationships with key stakeholders. Own customer lifecycle with support from Engagement Managers and Onboarding Solutions Architects. Drive adoption and effective use of product suite to maximize value and ROI. Act as the voice of the customer within the company. Conduct training sessions and workshops. Develop and deliver technical documentation, guides, and tutorials. Participate in regular reviews with customers to identify improvements, calculate ROI, and discuss needs. Prepare and present reports on client metrics, achievements, and focus areas.