Remote Customer Service Representative (Malaysia Based)

Bachelor’s degree or above from a full-time university Fluent in Chinese CET-4 or above Basic English reading and communication skills Experience in customer service or similar roles preferred Candidates with an education industry background are highly valued Excellent communication, interpersonal, and customer service skills Strong ability to work independently, manage time efficiently, and complete tasks on schedule Proficiency in CRM systems and other related office software Positive work attitude, patience, and strong customer-oriented mindset Strong problem-solving ability, able to handle customer issues professionally and positively

Serve as the first point of contact for users, answering inquiries, providing course information, and resolving issues. Proactively reach out to potential customers, offer detailed course consultations, and help them make informed educational choices. Maintain strong relationships with existing customers by providing efficient and high-quality service, responding promptly and professionally to inquiries and requests. Keep accurate and detailed customer records, including all interactions, transactions, feedback, and complaints. Collaborate with the team to collect customer feedback and help optimize our products and services. Stay up-to-date on company course content, pricing, and policies to ensure the accuracy of information provided to customers. Participate regularly in training webinars to learn the latest educational information and product knowledge, enhancing professional skills.