Remote Customer Service Representative (Malaysia Based)
T
Think Academy MYEducation
Malaysia, MYTPart-TimeEntry
Salary4000 - 5200 MYR per month
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Job Details
- Languages
- Chinese, English
- Required Skills
- Customer serviceCRM
Requirements
- Bachelor’s degree or above from a full-time university
- Fluent in Chinese
- CET-4 or above
- Basic English reading and communication skills
- Experience in customer service or similar roles preferred
- Candidates with an education industry background are highly valued
- Excellent communication, interpersonal, and customer service skills
- Strong ability to work independently, manage time efficiently, and complete tasks on schedule
- Proficiency in CRM systems and other related office software
- Positive work attitude, patience, and strong customer-oriented mindset
- Strong problem-solving ability, able to handle customer issues professionally and positively
Responsibilities
- Serve as the first point of contact for users, answering inquiries, providing course information, and resolving issues.
- Proactively reach out to potential customers, offer detailed course consultations, and help them make informed educational choices.
- Maintain strong relationships with existing customers by providing efficient and high-quality service, responding promptly and professionally to inquiries and requests.
- Keep accurate and detailed customer records, including all interactions, transactions, feedback, and complaints.
- Collaborate with the team to collect customer feedback and help optimize our products and services.
- Stay up-to-date on company course content, pricing, and policies to ensure the accuracy of information provided to customers.
- Participate regularly in training webinars to learn the latest educational information and product knowledge, enhancing professional skills.
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