Virtual Assistant (Orthodontics)

Experience in orthodontic or dental insurance processing Familiarity with aligner treatment processes and digital patient tracking systems Strong command of English, both written and verbal Highly organized, dependable, and capable of managing multiple administrative and creative tasks Maintains a positive attitude, professional presence, and genuine concern for patient care Primary internet connection with a minimum speed of 15 Mbps Backup internet connection with at least 10 Mbps, capable of supporting work during a power outage Desktop or laptop with Intel Core i5 (8th gen+) or i3 (10th gen+), AMD Ryzen 5, or equivalent processor Minimum of 8 GB RAM Functional backup device meeting or exceeding Intel Core i3 performance and functional during power interruptions A functioning webcam A noise-canceling USB headset A quiet, dedicated home office space A smartphone for communication and verification purposes

Verify orthodontic insurance benefits Submit and monitor insurance claims Follow up on unpaid or denied claims Record insurance payments and reconcile financial ledgers Respond to patient inquiries via email, text, or phone Assist with appointment scheduling and reminders Maintain effective communication with the in-office team Support virtual front desk operations Review photos submitted by aligner patients Identify and flag potential treatment concerns Monitor patient compliance and maintain progress reports Manage Google Business Profile Assist with social media scheduling and engagement Make basic website updates Contribute to digital reputation management