Design and build capabilities that create Virtual Agents - an 'Agent Factory' Robustly evaluate the agent creation process, allowing systematic improvement through experimentation Implement code generation capabilities, guardrails, and evaluations for encoding workflows Drive uptake of these capabilities with customer-facing technical teams Utilize best-in-class capabilities to deliver new features Research, invent, and create novel capabilities where industry gaps exist Participate in the machine learning community to influence technology implementation Contribute full-stack development, including software engineering, DevOps, and MLOps Manage tasks and projects to ensure capabilities deliver value early