Verification Specialist with French
Company:Careers at Tide
Location:UK, India, Germany, France
Languages:French, English
Seniority level:Middle, 2+ years
Experience:2+ years
Skills:
Data AnalysisComplianceResearchRisk ManagementCustomer support
Requirements:
Excellent spoken and written French language skills (B2+) Excellent spoken and written English language skills Previous experience in a Customer support role (at least 2 years) Basic knowledge of UK/EU banking and AML regulations requirements Preferably experience in KYC/Compliance and understanding of CDD/EDD principles Bags of initiative and be naturally inquisitive about KYC principles and processes Analytical mind – able to digest large data sets, differentiate between priorities Willingness and potential to enhance investigative skills Able to carry out multiple different tasks and stay organized Keen eye for process improvements and explore new solutions Able to collaborate with multiple departments and levels of seniority Able to balance excellent quality and productivity on an ongoing basis
Responsibilities:
Communicate with active members (chat and email) Review and verify member data and documentation Conduct full account reviews on existing members Perform in-depth online research on companies Review and assess transaction activities Manage multiple types of escalations Handle different off-boarding processes Identify areas of process improvements Respond to queries from internal teams Work closely with internal teams Assist with different Ad-Hoc projects
