Training & Content Operations Lead

3-5 years experience designing, delivering, and optimizing training programs and content strategies in fast-paced, client-facing environments At least one of the following required: experience working with large healthcare systems, experience with healthcare data, medical billing, revenue cycle management and/or other equivalent EMR/EHR expertise Familiarity with Adobe Captivate or a similar program for software simulations strongly preferred Proven ability to engage diverse learner audiences virtually and in person Excellent written and verbal communication skills Familiar with standard style guides and skilled at applying brand guidelines to content creation Self-directed with strong project management and prioritization skills Skilled at asking insightful, strategic questions to understand interdependencies between product features Leverages internal and client feedback to inform and evolve training delivery Able to translate complex product features into clear, actionable training experiences Proven success forming trusted, strategic relationships with cross-functional peers and client stakeholders Creative and resilient problem-solver Intellectual curiosity and continuous drive to improve processes, content, and learner outcomes

Support the design, delivery, and evolution of client-facing training curriculums Design and maintain a suite of multi-modal learning assets Own the end-to-end training content lifecycle for assigned assets Lead live training sessions Partner cross-functionally with Product, Delivery, and Commercial Strategy teams Serve as a subject matter expert on Cedar’s products Support continuous improvement of training programs by analyzing learner outcomes Support or conduct internal new hire onboarding