Implementation Manager

3+ years of experience in an implementation or customer success role. Previous responsibility for deployment of actual technology products. Experience working in an early-stage SaaS startup environment. Strong technical acumen for high-level technical discussions. High degree of empathy. Owner mindset, strong sense of accountability, and creative problem solver. Team player with a positive attitude and strong work ethic. Analytical mindset; ability to use SQL and/or advanced excel techniques.

Serve as the day-to-day point of contact for existing customers. Lead customers through the deployment of Odyssey products. Remain working with customers post-go-live. Share learnings from customer deployments with the company. Collaborate with product, engineering, support, and leadership teams. Understand customer pain points with the product team. Lead the development and execution of implementation timelines. Ensure scalable and performant customer deployments.