Technical Support Engineer - UK

Strong expertise in Microsoft Windows operating systems Ability to identify and troubleshoot failed patch installations Familiar with PowerShell scripting Proficiency in Mac OS and/or Linux platforms Knowledge of software deployment and configuration using install switches Skilled in reading, writing, modifying, and backing up the Windows registry Previous experience in technical support or customer service roles Excellent problem-solving and communication skills Solid experience troubleshooting software issues Experience with patch management solutions (a plus) Ability to analyze and interpret logs and event data (a plus) Knowledge of Windows Group Policy configuration and management (a plus) Familiarity with Windows servers and server management (a plus) Basic understanding of the Windows Security model and related protocols (a plus)

Provide timely, efficient technical support Troubleshoot and resolve customer issues Follow up with customers post-troubleshooting Collaborate with the engineering team Work closely with the product team Build and maintain an internal knowledge base Continuously refine and enhance the customer support process Reproduce customer-reported issues and escalate Participate in customer meetings