Customer Success Coordinator (LAM) - SaaS/IoT, Sales Support + Customer Advocacy

2+ years of customer success, account management, or sales experience. Confident, clear communicator with excellent English (verbal and written). Highly organized, disciplined, and able to self-manage in a remote environment. Strong analytical and mathematical aptitude. Entrepreneurial mindset. Collaborative, adaptable, and comfortable working across departments. Bachelor’s degree in business, communications, or related field (Nice to Have). SaaS/IoT experience or familiarity with subscription-based business models (Nice to Have). Previous success in customer advocacy roles (Nice to Have).

Guide customers through onboarding, adoption, and ongoing support. Proactively identify upsell and cross-sell opportunities for hardware and plan upgrades. Build trust by listening deeply, uncovering needs, and positioning solutions effectively. Negotiate renewals, close expansion deals, and encourage referrals and reviews. Track, analyze, and report on customer metrics. Collaborate with sales, operations, and product teams. Plan, organize, and execute outreach with discipline and precision.