Customer Service Agent (After Hours) - EST Working Hours (Remote)
Company:ISTA Personnel Solutions
Location:South Africa, EST
Languages:English
Seniority level:Customer service experience required
Experience:Customer service experience required
Skills:
Communication SkillsProblem SolvingCustomer serviceWritten communicationComputer skillsAdaptabilityFluency in EnglishActive listening
Requirements:
Fluent in English Compassionate, confident, responsible, and reliable Customer service experience required Adaptable and flexible regarding work hours Excellent phone and computer skills Fixed fibre line with minimum speed of 25 Mbps (upload & download) Ability to support a wired Ethernet connection Reliable power backup solution for load shedding and power outages
Responsibilities:
Answer all incoming calls Resolve client and nurse queries Respond to queries via the texting platform Notify clients and replace caregiver callouts Confirm caregivers before shift start Perform initial intake for callers Document all scenarios and update caregiver schedules Assist with non-urgent admin projects
