Lead UGC/Creator Operations Manager

Prior experience leading UGC production or content operations teams. Perfect written & spoken English. Strong organizational and communication skills. Ability to thrive in a fast-paced, remote-first environment. Strong ops/process skills. Good creative judgment. People-oriented communication and relationship management. Comfortable with tools: Airtable/Notion/CRM, Slack, and project management tools. Bonus: prior experience in influencer/UGC management, production coordination, or casting. Bonus: Experience as a writer or creative strategist with UGC or performance marketing campaigns. Bonus: Creative operations experience. Bonus: Previous experience leading a team of creatives or sourcing specialists. Bonus: Demonstrated ability to connect creative decisions with measurable performance outcomes.

Monitor inbound creator applications and identify creators through communities and research. Pre-screen and invite high-potential creators into the roster. Maintain a creator database (skills, niches, formats, performance history). Design and manage test assignments for creators. Assess creators' ability to follow briefs, write hooks, shoot content, and edit videos. Tag creators by skill set, vertical, and deliverable type. Create clear creator profiles with example work and evaluation notes. Ensure data hygiene in the creator database. Match vetted creators with ongoing projects. Partner with creative strategists and PMs to source creators for briefs. Maintain relationships with top-performing creators. Act as the first line of contact for creators during onboarding and test phases. Build trust and ensure clear communication on expectations, deliverables, and timelines. Help turn top creators into long-term collaborators.