Operations Trainer I, Revenue Cycle Management

Hands-on experience with practice management systems and electronic health records. Proven track record of developing and delivering RCM training to front-line staff and/or cross-functional teams. Proven ability to support team members in achieving skill growth and job readiness. Passion for teammate success and viewing learning as a long-term career enabler. Experience supporting customer-facing teams, especially in Tech, HealthTech, or healthcare operations. Strong facilitation skills and enjoyment of leading interactive learning sessions. Comfortable coaching teammates one-on-one or in small groups. Energized by building meaningful relationships and being a trusted advocate for frontline success. Understanding of adult learning principles and ability to create psychologically safe learning environments. Confidence navigating ambiguity, prioritizing, and self-managing. Value feedback as a growth tool. Familiarity with various payor types, including commercial insurance, Medicaid, Medicare, and managed care. Comfortable using a toolset that includes an LMS, design tools (e.g., Canva), reporting suite (e.g., Looker), Slack, Google Suite, and Zoom.

Deliver high-quality onboarding experiences for new teammates. Facilitate engaging, actionable live training sessions. Train staff on compliance with HIPAA, CMS, and payer-specific requirements. Use data to identify gaps and implement training that improves billing, collections, and denial management KPIs. Bridge knowledge gaps between RCM and other departments. Serve as a coach and learning partner for teammates post-onboarding. Partner with team leads, managers, and QA analysts to identify performance trends and learning opportunities. Support teammates in developing core competencies through group coaching, learning labs, and individual check-ins. Embed learning into daily workflows, enabling just-in-time learning and reinforcing key behaviors. Advocate for the learner perspective to leadership. Collaborate with instructional designers and enablement peers to create and evolve learning content. Track and report on learning outcomes, engagement, and behavioral shifts. Contribute to the ongoing development of our learning culture.