Manager, Residential Field Service Operations

4+ years of experience in solar operations, field service management, or subcontractor oversight 2+ years of experience leading or coaching a distributed team Solid understanding of residential solar systems and service workflows Comfortable with data analysis and digital tools (e.g., CRMs, service platforms)

Lead and coach RFSMs to meet performance and quality targets Conduct regular 1:1s, team syncs, and feedback sessions Act as a primary escalation point for subcontractor and field issues Ensure consistent execution of processes, workflows, and service standards Lead onboarding and training efforts for new team members Collaborate with internal teams to resolve service delays or process gaps Analyze service data to identify trends and recommend improvements Support documentation and process updates for field operations Ensure accurate tracking of service quality and subcontractor performance