IT Technician

At least 3+ years experience providing IT support MDM experience with software like Kandji and Endpoint Central SSO user management experience Google Workspace user administration experience Knowledge of Windows and Mac OS Basic server and network knowledge Comfortable with all facets of computer setup, hardware and software installation, and peripherals Self-starter, problem solver, great communicator; ability to dive into resolving issues and operate with minimal guidance Experience in a start-up, bank, or a company managing sensitive data

Provide help desk and desktop support to end users Log, track, and route issues and service requests Install, configure, support, and maintain computers, printers, phones, and software Help implement and manage OKTA SSO integration Help implement and manage MDM Endpoint manager vendors Kandji and Intune Manage hardware and software inventory Manage onboarding and offboarding processes Coordinate with external vendors for equipment service Provide support to other IT team members Assist with Audio Visual requirements and setup for company meetings Perform daily conference room readiness checks Assist with maintaining knowledge base and department documentation Help implement security policies and ensure endpoint management software is valid