Verification Development Representative
Company:Kodex
Location:United States
Languages:English
Seniority level:Entry, entry-level
Experience:Entry-level
Skills:
Data AnalysisJiraCommunication SkillsProblem SolvingAttention to detailOrganizational skillsWritten communicationComplianceData entryProcess improvementResearch skillsData managementCustomer support
Requirements:
Any work experience in customer support, operations, or data entry (including internships). Strong written and verbal communication skills with professionalism in sensitive contexts. Excellent organizational skills with attention to detail and follow-through. Ability to prioritize tasks and remain calm under pressure. Comfort working with structured and unstructured data (e.g., spreadsheets, ticketing systems, Slack exports).
Responsibilities:
Monitor and manage the company’s support inbox and related ticketing systems. Triage incoming requests, escalating urgent cases and assigning tasks as needed. Draft clear, professional, and empathetic responses to customer and law enforcement inquiries. Log, organize, and maintain an intelligence data database. Maintain accurate logs of requests and resolutions to ensure accountability and follow-through.
