Program Manager II - Customer Success Programs

Bachelor’s degree or equivalent practical experience. 3–5 years in project management, program management, sales operations, or business analysis (SaaS or GTM experience is a plus). Exposure to cross-functional program work and stakeholder communication. Comfortable working in a remote environment and able to collaborate effectively across time zones. Analytical skills with proficiency in Excel/Sheets and basic data tools (e.g. Looker, Tableau, or Salesforce reporting). Excellent attention to detail and follow-through.

Support Program Execution: Partner with Senior Program Managers to drive progress on key workstreams, track milestones, and surface risks. Analyze and Report Outcomes: Assist in defining KPIs, collecting data, and delivering insights through dashboards and program updates. Coordinate Cross-Functional Work: Help coordinate meetings, follow-ups, and communications across Sales, Revenue Operations, Systems, and Enablement teams. Document and Improve Processes: Maintain up-to-date documentation and identify opportunities to optimize repeatable workflows. Drive Adoption and Change: Support change management efforts, including building communication plans, FAQs, and enablement resources. Model Samsara’s Cultural Principles: Be customer-obsessed, inclusive, and relentlessly focused on long-term impact. Champion, role model, and embed Samsara’s values and operating principles as we scale globally and across new offices.