44649319569- Customer Service Representative

1-2 years of experience in a customer service or support role (preferably in eCommerce or DTC environments) Strong written and verbal communication skills Ability to remain calm, positive, and resourceful in high-pressure situations Self-starter comfortable working independently in a fast-paced, remote setting Experience with helpdesk platforms such as Gorgias, Zendesk, Freshdesk, or similar Familiarity with eCommerce platforms (Shopify is a plus) Proficient in Google Workspace (Docs, Sheets, Gmail) and Slack

Respond to customer inquiries across email, live chat, and social media platforms in a timely and professional manner Resolve issues related to orders, shipping, returns, and product questions with empathy and clarity Monitor and track recurring issues to help identify opportunities for improvement Collaborate with internal teams (Operations, Marketing, etc.) to escalate and resolve complex concerns Maintain consistent brand voice and tone across all interactions Assist with managing customer reviews and feedback loops to ensure satisfaction and retention