Remote Sr. Call Center Representative
Company:TechOp Solutions International
Location:United States
Languages:English
Seniority level:Senior, 3 years
Experience:3 years
Skills:
Communication SkillsCustomer serviceMentoringWritten communicationQuality AssuranceComputer skillsCoachingExcellent communication skillsVerbal communicationTroubleshooting
Requirements:
HS diploma (or equivalent) is required Customer service experience Ability to use telephony tools and applications Good verbal and written communication skills Basis computer skills Must be able to obtain and maintain government agency suitability requirements as a condition of employment A reliable, hard-wired internet connection is required 3 years of contact center experience (agent or higher)
Responsibilities:
Provide direct customer service, supporting escalation queues and takeovers from frustrated or disruptive callers Serve as expert user for contact center tools and software testing Support new agent training, including coaching and nesting of new personnel Coordinate with contact center supervisors on overall performance Participate in quality assurance, in support of contact center supervisors Other duties, as assigned
