Technical Support Engineer

3+ years of experience in a Support Engineering role. Familiarity with developer and infrastructure tools such as GitHub, Docker, and Kubernetes. Proficiency with support platforms like Zendesk and Jira. Demonstrated proficiency in Python. Background in Cybersecurity, MLOps, or Data Science is preferred. Understanding of GenAI security is a plus. Experience with cloud platforms such as Azure, AWS, or GCP is a plus.

Provide responsive, high-quality technical support to customers. Troubleshoot, investigate, and resolve product issues. Collaborate with Engineering on bug fixes. Partner with Product on customer-driven feedback. Work closely with Research to validate detection efficacy. Contribute to internal and external knowledge bases. Collaborate during onboarding to provide technical support. Continuously improve support workflows, tools, and documentation. Help maintain a customer-first culture.