Client Success Manager - West

8+ years experience managing client relationships or selling to HR leaders within B2B tech Employer benefit and healthcare space experience is a plus Demonstrated success managing book of business strategically and autonomously Engaging presentation skills Problem-solving mindset and keen attention to detail Experience in developing and implementing account strategies Impassioned revenue owner capable of closing large expansion opportunities Proactive in addressing customer concerns Adept with objection handling and negotiating with clients Flexible and agile in a fast-paced, cross-functional environment Highly coachable Capable of balancing humility and confidence Intellectually curious Effective at influencing cross-functional projects Strong understanding of client business landscapes

Manage a portfolio of Enterprise Accounts Build and manage relationships with global stakeholders Partner with clients to define and execute custom program strategies Convert clients into Modern Health champions Strategically use data and insights to guide decision making Use account data in Looker and Salesforce Drive success in engagement and revenue metrics Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care