Senior Manager, Sustaining and Forward Deployed Engineering
Company:Abacus Insights
Location:USA
Languages:English
Seniority level:Senior, 8-10 years
Experience:8-10 years
Skills:
AWSLeadershipProject ManagementSoftware DevelopmentCloud ComputingPeople ManagementProduct OperationsCross-functional Team LeadershipProduct DevelopmentCI/CDAgile methodologiesDevOpsMicroservicesAnalytical SkillsProblem SolvingMentoringTeam managementTroubleshootingTechnical supportCustomer support
Requirements:
Bachelor's degree in Engineering or a related technical field; Master's degree preferred. 8-10 years of experience in an engineering role. 3-5 years in a management position leading technical teams. Proven experience in sustaining engineering, product support, or related fields. Experience in a customer-facing technical role such as solutions engineering, technical account management, or forward deployed engineering is highly desirable. Demonstrated ability to lead and motivate engineering teams with a passion for mentorship. Strong project management skills. Excellent problem-solving and analytical skills. Exceptional communication and interpersonal skills. Deep understanding of software development, system integration, and deployment. Ability to thrive in a fast-paced, ambiguous environment.
Responsibilities:
Build, lead, and mentor sustaining engineering teams. Oversee sustaining engineering activities including root cause analysis and bug fixes. Manage product lifecycle from post-launch to end-of-life. Build, lead, and mentor Forward Deployed Engineering (FDE) teams. Set technical vision and strategy for customer engagements. Oversee the lifecycle of customer-facing projects. Act as a key technical advisor for strategic clients.
