Senior Product Manager
Company:
Location:North America, EST, PST
Languages:English
Seniority level:Senior, 5+ years
Experience:5+ years
Skills:
LeadershipArtificial IntelligenceMachine LearningProduct ManagementJiraStrategyProduct AnalyticsAgile methodologiesCross-functional collaborationMarket ResearchCustomer support
Requirements:
- 5+ years product management experience in Enterprise SaaS, preferably in Enterprise CX, Support Automation, Process Automation, or Digital Transformation.
- Experience building zero-to-launch products for Enterprise SaaS customers.
- Strong grasp of AI technologies: LLMs, Agentic AI, prompt chaining.
- Experience building integrations with platforms like CRMs (Salesforce, Zendesk), CCaaS, or EHR/ERP systems.
- Demonstrated ability to drive adoption of new products in enterprise organizations.
- Strong user empathy, strategic thinking, and bias for action.
- Proven ability to influence cross-functional teams and C-level stakeholders.
- Curious, execution-oriented, and energized by solving high-impact customer problems.
Responsibilities:
- Design and launch new AI-powered features to improve FCR, reduce agent ramp time, and drive ROI.
- Partner with Engineering to build governed, deterministic workflows powered by AI.
- Translate SOPs and tribal knowledge into real-time guided automations for enterprise customers.
- Own product strategy for AI Actions, Knowledge Assist, and GenAI-powered workflows.
- Align roadmap to customer goals and stakeholder KPIs.
- Lead cross-functional collaboration with Engineering, Solutions, Sales, and Customer Success.
- Translate customer insights, usage data, and market research into roadmap decisions.
- Define Epics and Stories for features.
- Track industry trends in Agentic AI, LLM tooling, and CX automation.
- Define and monitor metrics for feature performance and business impact.
- Build trust with senior stakeholders in CX, Ops, and IT.
- Translate customer complexity into scalable, governed automation.
- Collaborate across Product, Solutions, Marketing, and RevOps.
- Shape best practices in Product to contribute to Zingtree's growth.
