Customer Service Agent (Bogota, Colombia Remote)
36000000 - 45600000 COP per year
Company:Sezzle
Location:Bogota, Colombia, CST
Languages:English, Spanish
Seniority level:Middle, 3+ years
Experience:3+ years
Skills:
Problem SolvingCustomer serviceWritten communicationVerbal communicationTroubleshooting
Requirements:
Excellent communication and interpersonal skills Fluent in written and spoken English Fluent in written and spoken Spanish Proven success in a fast-paced support environment Experience with email, phone, and live chat support Bachelor’s degree or equivalent experience Zendesk, LiveAgent or Jira experience is a plus
Responsibilities:
Provide clear, prompt, detailed, empathetic, and customer-oriented support Troubleshoot and resolve basic to complex customer inquiries Build trust with the customer support team Provide feedback to Product and Development teams Act as an advocate for customers and suggest process improvements
