CRM Manager for Austria + Switzerland markets

3+ years of experience in CRM, ideally within iGaming, fintech, or digital entertainment Fluency in German or French (native or professional level) Strong command of English Strong understanding of customer behavior in Austria and Switzerland Hands-on experience with CRM tools such as Braze, Optimove, Salesforce Analytical and data-driven mindset with proven experience in segmentation and A/B testing

Develop and manage localized CRM strategies for Austria and Switzerland Own the customer journey and optimize communication touchpoints Plan, execute, and analyze CRM campaigns with a focus on personalization and ROI Monitor and improve key performance indicators like retention and CLV Ensure compliance with local regulations (data privacy, responsible gaming)