Technical Account Manager (Remote OK)
Company:Arkose Labs
Location:United States
Languages:English
Seniority level:Senior, 8+ years
Experience:8+ years
Skills:
CybersecurityHTMLJavascriptCustomer SuccessSaaS
Requirements:
- 8+ years in Customer Success, Technical Account Management, Solution Consulting or related technical client-facing roles.
- Strong understanding of web applications, cloud infrastructure, and modern development stacks (HTML, JavaScript, APIs).
- Ability to confidently lead technical conversations and troubleshoot issues.
- Executive presence with excellent communication, relationship management, and consultative skills.
- Background in SaaS, cybersecurity, or financial services is a strong plus.
- Bachelor's degree in Computer Science, MIS, Engineering, or its equivalent (Nice-to-Have).
- Background in customer-facing cybersecurity (Nice-to-Have).
Responsibilities:
- Serve as the strategic partner and primary point of contact for enterprise customers.
- Lead technical discovery and intake calls independently.
- Guide customers through implementation, optimization, and best practices.
- Manage executive relationships and influence stakeholders.
- Ensure alignment with customer goals, drive adoption, and mitigate churn risk.
- Identify and pursue expansion opportunities.
- Deliver insights and communicate value through reporting, consultation, and thought leadership.
- Leverage industry knowledge to tailor guidance to customer needs.
