Learning & Content Administrator

Bachelor’s degree in Instructional Design, Education, Communications, or equivalent professional experience. Minimum of 3 years in a knowledge management, LMS administration, instructional design, or technical writing role. Experience in healthcare or a similar industry is highly desirable. Strong experience in managing SharePoint, LMS platforms, and internal documentation tools. Strong SharePoint administration and content management skills. Experience with LMS administration (e.g., Learn365, Nevvon, Absorb, Relias, Workday, Docebo, or similar platforms). Proficiency in Microsoft Office (Excel, PowerPoint, Word, Teams). Proficiency in content authoring tools (e.g., Articulate, Vyond, Camtasia). Basic HTML or SharePoint customization skills are a plus. Exceptional writing and editing skills. Attention to detail & organization. Problem-solving & initiative. Collaboration & adaptability. Data-driven mindset.

Develop, organize, and maintain internal knowledge bases, SharePoint sites, and documentation hubs. Write, edit, and optimize process documentation, job aids, call scripts, and internal communications. Oversee SharePoint site structure. Collaborate with subject matter experts (SMEs) to document evolving processes. Establish governance for content maintenance, version control, and user feedback integration. Serve as the LMS administrator, managing course uploads, learner enrollments, and compliance tracking. Troubleshoot technical LMS issues and liaise with vendors. Partner with the Salesforce team to maintain LMS integrations and reporting accuracy. Set up/maintain automated learning pathways, reminders, and certifications. Generate reports and analyze training data. Create training content, infographics, job aids, and microlearning modules. Assist in e-learning course design using tools like Articulate Rise, Vyond. Collaborate with trainers and SMEs to develop engaging training materials. Support live and virtual training sessions.