Swedish Speaking End User Support Specialist -Remote in Greece
Company:Patrique Mercier Recruitment By Nellie
Location:Sweden, Greece, Spain, Portugal, Norway, Latvia
Languages:Swedish, English
Seniority level:Entry
Skills:
Communication SkillsProblem SolvingCustomer serviceWritten communicationExcellent communication skillsProblem-solving skillsVerbal communicationTroubleshootingTechnical support
Requirements:
Fluency in Swedish and English is essential, with excellent communication skills in both written and spoken formats. Experience in end user support or a similar customer service role is highly advantageous. Strong problem-solving skills and the ability to address technical issues effectively. Commitment to delivering outstanding customer service and a positive user experience. Familiarity with support ticketing systems and remote support tools is beneficial. Able to manage multiple priorities and work autonomously in a fast-paced environment. A passion for technology and a willingness to learn and adapt.
Responsibilities:
Provide exceptional support to end users in Swedish via various communication channels, including phone, email, and chat. Diagnose and resolve a variety of technical issues related to hardware, software, and network functionality. Guide users on effectively utilizing different applications and systems. Document all support interactions and outcomes in the ticketing system for accurate record-keeping. Collaborate with technical teams to escalate complex problems and recommend enhancements for support processes. Conduct follow-ups with users to guarantee the resolution of their issues and satisfaction with the support received. Stay informed on new technologies and updates to continuously improve service delivery.
