Norwegian Speaking End User Support Specialist -Remote in Greece
Company:Patrique Mercier Recruitment By Nellie
Location:Norway, Greece, Sweden, Spain, Portugal, Denmark
Languages:Norwegian, English
Seniority level:Entry, Previous experience in end user support or a customer service role is highly desirable.
Experience:Previous experience in end user support or a customer service role is highly desirable.
Skills:
Customer serviceTroubleshootingTechnical support
Requirements:
Fluency in Norwegian and English. Previous experience in end user support or a customer service role. Strong analytical and problem-solving skills. Excellent customer service skills. Familiarity with support ticketing systems and remote support tools. Able to manage multiple priorities and work independently.
Responsibilities:
Provide top-notch support to end users in Norwegian through phone, email, and chat. Identify, troubleshoot, and resolve technical issues related to hardware, software, and network operations. Guide users on effectively utilizing different applications and systems. Maintain accurate records of support interactions and resolutions using a ticketing system. Collaborate with technical teams to escalate intricate issues and propose improvements to support processes. Ensure follow-up with users to confirm that their issues are resolved and that they are satisfied with the support received. Stay updated with new technologies and updates to continuously improve service delivery.
