Swedish Speaking Customer Happiness Specialist -Remote in Greece
Company:Patrique Mercier Recruitment By Nellie
Location:Greece, Spain, Portugal, Latvia, Norway
Languages:Swedish, English
Seniority level:Prior experience in customer service or similar roles is preferred.
Experience:Prior experience in customer service or similar roles is preferred.
Skills:
Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsWritten communicationRelationship buildingProblem-solving skillsVerbal communicationCRMCustomer support
Requirements:
Fluency in Swedish and English. Strong written and verbal communication abilities. Prior experience in customer service or similar roles is preferred. Ability to develop rapport and maintain positive relationships with customers. Excellent analytical and problem-solving skills. Experience with CRM tools and customer support technologies is an asset. Highly organized with strong attention to detail. A genuine passion for delivering exceptional customer experiences.
Responsibilities:
Serve as the key point of contact for Swedish-speaking customers. Provide support through multiple channels (phone, email, live chat). Address inquiries and resolve customer challenges. Keep detailed records of customer interactions and feedback in the CRM system. Identify trends and opportunities for enhancing customer experience. Work with other teams to implement solutions for customer happiness. Remain knowledgeable about products and services. Foster a collaborative team culture.
