Italian Speaking Customer Success Specialist -Remote in Greece

Fluency in Italian and English, both written and spoken Experience in customer service or customer success roles is strongly preferred Excellent communication and interpersonal skills with a customer-centric mindset Ability to resolve problems efficiently and enhance the customer experience Strong organizational skills and attention to detail Familiarity with CRM software Proficiency in standard office applications Positive attitude and a passion for helping customers succeed

Serve as the primary point of contact for Italian-speaking customers Assist customers with inquiries, providing timely and accurate solutions Proactively engage with clients to understand their needs and ensure they are getting maximum value Troubleshoot issues and resolve customer complaints Document interactions and feedback in the CRM system Collaborate with internal teams to develop strategies that enhance customer experience and retention Keep abreast of industry trends and company products