L2 Technical Support Specialist - German speaker | Full Remote
Inactive
SpainFull-TimeJunior
Salary not disclosed
Job Details
- Languages
- German, English
- Experience
- 2+ years
- Required Skills
- Cloud ComputingMicrosoft AzureCustomer serviceTroubleshootingTechnical support
Requirements
- 2+ years of experience in Level 2 Support in the Microsoft environment
- Good working know-how of Microsoft 365, Windows10/11 & Microsoft Endpoint Manager (Intune)
- Fluent level of German
- good English skills
- BA/MA in computer science, electronics or similar education (Microsoft certifications)
Responsibilities
- provide 2nd level support by acting as the technical expert in the support & operations team
- manage 2nd Level customer issues and problems (Windows 10/11 & Microsoft365)
- collaborate with our 1st Level Support, DevOps & project squad
- work with 3rd party providers for technical issues or problems
- maintain and monitor the Windows cloud infrastructure for our clients
