Customer Support Agent| German and English
Company:Genesis
Location:Ukraine
Languages:German, English
Seniority level:Entry
Skills:
Customer serviceMultitaskingComputer skillsEnglish communicationCustomer support
Requirements:
- Proficiency in the German language
- Fluency in the English language B2 level
- Promising multitasking abilities
- Confidence and independence to manage time effectively
- Ability to work with minimal supervision
- Strong computer skills
- Ability to thrive in a fast-paced environment
Responsibilities:
- Resolving all inbound and outbound support requests according to internal guidelines
- Support work via e-mail, chat and phone
- Escalating tickets to mentors and team leaders if necessary
- Giving feedback on processes and ideas to improve customer satisfaction
- Special tasks optional for experienced agents (e.g. Social media support, reputation management)
