Customer Service Officer Offshore (Remote)
3.4 USD per hour
Company:PRISM+
Location:Malaysia
Languages:English, Mandarin
Seniority level:Entry
Skills:
Communication SkillsEnglish communicationData entryCustomer support
Requirements:
Data Entry and Management Reputation Monitoring Social Media Moderation Internal and External Liaison Customer Support Tech Support Conflict Management Good communication skills in both English and Mandarin.
Responsibilities:
Work with customers in answering their queries and providing them with the necessary support. Liaise with internal and external partners to ensure that customer requests and/or transactions are fulfilled within an acceptable timeline. Maintain a high-quality service standard that falls in line with the company’s customer experience strategy. Relay constant feedback from the customers to the appropriate teams to enhance the overall customer experience.
